JN
Jaco N
1 reviews | Active since Jul 2020
06 Jan 2021, 12:20
Not as per agreement with no cover after payments for newborn
Membership number: ***
After registering my son, they deducted the normal amount for my family for two months. I raised the concern and they indicated that this is correct. They then backdated full payments form my son in one month plus membership payment. Now this month they deducted more than R500 above the normal rate. They also reject all claims related to my son after he was added. If tried contacting them and sent mails with no reply.
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Replies (2)
Bonitas Medical Fund's replyOfficial
06 Jan 2021, 12:42Hello Jaco N,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply06 Jan 2021, 12:42
Official
Hello Jaco N,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Team
JN
Jaco N's updateReviewer Update
06 Jan 2021, 13:09Can you please provide me with a number that works phoning from outside of South Africa. None of the numbers work using the country code.
JN
Jaco N's update06 Jan 2021, 13:09
Reviewer Update
Can you please provide me with a number that works phoning from outside of South Africa. None of the numbers work using the country code.