CL
Correen L
1 reviews | Active since May 2022
26 Jan 2024, 09:15
NOT ACCEPTING CANCELATION
I have send a cancelation on the first of January 2024 to have my membership cancelled end of January. Now they only want to cancel it end of February. They are saying they only received my cancelation 25 February after proof was send through
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
26 Jan 2024, 09:19 Hello Correen L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply26 Jan 2024, 09:19
Official
Hello Correen L
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Jan 2024, 09:56 Hello Correen L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Jan 2024, 09:56
Official
Hello Correen L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Jan 2024, 11:05 Hello Correen L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Jan 2024, 11:05
Official
Hello Correen L
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
CL
Correen L's updateReviewer Update
29 Jan 2024, 12:19Hi. I havent received any feedback yet, but i received an email that the debit order will be going off, after i have cancelled
CL
Correen L's update29 Jan 2024, 12:19
Reviewer Update
Hi. I havent received any feedback yet, but i received an email that the debit order will be going off, after i have cancelled
CL
Correen L's updateReviewer Update
30 Jan 2024, 09:52I still did not get any feedback regarding this matter. It seems like they are stalling to take the debit order
CL
Correen L's update30 Jan 2024, 09:52
Reviewer Update
I still did not get any feedback regarding this matter. It seems like they are stalling to take the debit order
Bonitas Medical Fund's replyOfficial
30 Jan 2024, 13:45Hello Correen L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply30 Jan 2024, 13:45
Official
Hello Correen L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
CL
Correen L's updateReviewer Update
30 Jan 2024, 14:13This matter has NOT been resolved. I have send the mail on the 1st of January to cancel. on the 25th i have send a follow up. now you only want to cancel membership end of February. I have attached the mail from the first on the follow up mail. I have also attached screenshots on hallo Peter. What more proof do I have to send to you? If this memberships is not cancelled end of January as per mail. I will unfortunately take this matter to the ombudsman
CL
Correen L's update30 Jan 2024, 14:13
Reviewer Update
This matter has NOT been resolved. I have send the mail on the 1st of January to cancel. on the 25th i have send a follow up. now you only want to cancel membership end of February. I have attached the mail from the first on the follow up mail. I have also attached screenshots on hallo Peter. What more proof do I have to send to you? If this memberships is not cancelled end of January as per mail. I will unfortunately take this matter to the ombudsman