NOT ACCEPTABLE SERVICE

In response to the email I received: "With reference to your enquiry, please be advised that the claim for W...F...C..., practice number **********, for service date 10 November 2022, for an amount of R900.00 has been processed and rejected as the Information on claim is either invalid/unclear, not payable/not supp****. Kindly note that the aforementioned claim is for laboratory examination performed at an unattached operating theatres, practice specialty number 77 and a detailed claim is required for us to process the claim accordingly."

Your consultants are giving me all different answers. On the 28/12 I was told that it was a mistake by Bonitas and that the code was corrected now and would be processed WITH THE CORRECT CODES. Obviously this was not done. Which means the consultant **** to us. Also, I have enquired which code is wrong and no-one can give me an answer. And it was never for an amount of R900, I clearly said R792 as I had received a discount. People are not doing their jobs correctly. I need someone to come back to me and tell me which codes were submitted incorrectly and what the codes should be URGENTLY. IT HAS TAKEN TOO LONG NOW. I expect this to be resolved with immediate effect!

DO NOT PHONE ME, EMAIL ME ONLY WITH ADDRESS I CAN REPLY TO.