sH
sean H

1 reviews | Active since Aug 2020

19 Jan 2023, 13:08

NOT a customer BUT A SOURCE OF INCOME for Bonitas!!

I was ****med in May 2021 of many thousands and thus couldn't pay Bonitas pmt, among other payments. I contacted Bonitas spoke to NDUMISO SEBELE and was told told me i have to re-apply. I've submitted documents to Bonitas on several occasions but to no avail.

This week i tried and was successful BUT now I am loaded with extra R2000. Last year i requested LEE CALLAKOPPEN EMAIL TO NO AVAIL. I REQUIRE HELP!!! NOONE WILL HELP - IT SEEMS NO ONE WANTS to help.

BONITAS IS GREAT AT SELLING BUT when it comes to service it doesn't seem to be part of the business model.

I am not a young woman and only trying to make ends meet. It appears that the corporate world no longer is in the business of service or assisting people but rather is in the business of money first service NEVER. I have come to the conclusion that perhaps medical aid is only a sideline or spinoff to monies received.

I believe I am being unfairly treated because of my age and i am easy pickings.

It would be great if executives took note of what goes on and how people are treated. We are just an income stream to Bonitas.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2023, 13:17
Official
Hello Eileen H

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas 
sH
sean H's update19 Jan 2023, 13:27
Reviewer Update
Sorry, **** was May 2022 not '21.
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2023, 14:08
Official
Hello Eileen H

Thank you for notifying us of your complaint. 

We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas 
sH
sean H's update24 Jan 2023, 15:19
Reviewer Update
No response yet of feedback. this is reflective of service received recently.
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Feb 2023, 09:50
Official
Hello Eileen H
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas Team