AN
Anele N

1 reviews | Active since Oct 2021

08 May 2024, 21:24

Nonchalant about pregnancy and birth

I am 6 weeks away from being admitted for a C section birth. I have been waiting on hospital authorization from Bonitas for over a month now. I have wasted so much time and airtime calling them regarding this issue. All I hear is that "it's been escalated to our high levels enquiries" and nothing happens after. I am getting closer and closer to my due date and it's clearly that no one at Bonitas cares. They have caused me so much stress in my last trimester of pregnancy. The thing that will lead to lawyers and newspapers being involved is if I end up having to give birth at a public hospital because of this. I will definitely do all that I can to ensure I reach as many people as I can and let them know about this experience.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2024, 21:37
Official
Hello Anele N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  Bonitas Team 
AN
Anele N's update10 May 2024, 13:16
Reviewer Update
Still not resloved. This is now 5 weeks before my c section delivery. Getting closer and closer to giving birth. Getting nothing but stress from Bonitas.