Non settlement of medical claim after 12 months

Member Number: ********** 1220 - Claim [MI ********** 04] ( query number 131117QGW32S.) The outstanding account for Dr De Vries who originally submitted his claim to Bonitas on approx. 10 November 2016 for servics rendered in August 2016 has to date not yet been settled. Various correspondence between the medical practioner, Bonitas and myself includes amongst others the following reference numbers [101116Q0L75V; 220217Q596KL; 201017QFPVKD] where Bonitas acknowledged receipt of said claim. Dr de Vries received confirmation from Bonitas that his claim was submitted Nov. 2016 on Ref 101116Q0LG0V. The outstanding account of R3,863.30 is yet to be settled after 12 months of continuously trying to get a firm response from Bonitas. Pathetic customer non service!!