Non response to my application for anURGENT medical matter since 25 July 2017 despite numerous follow ups both in their walk in centre inArcadia and via their call centre.

Item: Bonitas Medical Fund
Rating: 1
Author: LAWRENCE M

The worst service ever received for an urgent medical treatment condition(after suffering a stroke). After I was admitted at a rehab centre for ONLY 3weeks, my application for an extension by a week was declined. Subsequently, the hospital assisted me to apply for authorisation to attend rehabilitation as an out patient. The initial application was on 25July 2017followed by a second one on 29 August 2017. To date, I am yet to get a response . My medical condition is worsening due to lack of therapy. I have done numerous follow ups both personally and telephonically.Herewith please find some of the reference numbers as proof of my submidsion:150817q9nbt4;130917qd1g9z;130917qd1k5h ;130917qd1kx9; 190917qd8j2j amongst others

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Replies (2)

LAWRENCE M's updateReviewer Update

28 Sept 2017, 15:11

Thank you,Hello Peter. I am unsure whether this is pure coincidence or fate, but within 2-3hours of publishing my review. BONITAS HAVE RESPONDED TO MY APPLICATION. It has been approved, I will now get the much required medical attention for my condition which was deteriorating due to lack of professional assistance. I AM ETERNALLY GRATEFUL TO HELLO PETER for this platform.

LAWRENCE M's update28 Sept 2017, 15:11

Reviewer Update

Bonitas Medical Fund's replyOfficial

29 Sept 2017, 15:56

Hello LAWRENCE MAKONDO,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply29 Sept 2017, 15:56

Official