EN
Edith N

1 reviews | Active since Jan 2018

30 Jan 2018, 14:38

Non payment of valid Ante Natal Claims

Bonitas medical aid claims to pay for midwife and ante natal classes for the plan that I am on (standard plan) they didn't pay even after multiple emails to claims were sent to the fund's claim departments and escalated.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply30 Jan 2018, 16:15
Official

Hello NtebalengN,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply05 Feb 2018, 09:10
Official

Hello NtebalengN,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and we will await your feedback.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team