non payment of submissions / delaying tactics

<p>Since Jan17, i have sent in a couple of bills for refund to me (as i already paid them).</p> <p>I received an email saying they admit that they received email/ submission.</p> <p>Nothing happens after that...no payment / no correspondence.</p> <p>After resending in the claims, the same happens. They just say they admit that they received email/ submission. Waiting for 2 months now and no pmt.</p> <p>Twice now I’ve received emails out of the blue saying my bank details have been updated (of which i never informed them of such or had given them anything to update or change).</p> <p>In my opinion, it seems they are using delaying tactics to sort out there admin mess since taking over liberty.</p> <p>Well…I give them a 0 out of 10. A one “star” is overrated.</p> <p>REALLY DISAPPOINTING!!</p>