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Anon R
1 reviews | Active since Jun 2014
04 Mar 2024, 11:25
Non payment from medical aid
My blood work account was handed over to a legal team, as the medical aid did not cover it. I was no made aware by the medical aid. Aswell i have been sending my claims through email and have not been refunded or contacted. When i contacted bonitas they tell me they did not recieve anything.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
04 Mar 2024, 11:33Hello Anon R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Mar 2024, 11:33
Official
Hello Anon R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Anon R's updateReviewer Update
04 Mar 2024, 14:49Would someone be able to contact me urgently to discuss this.
AR
Anon R's update04 Mar 2024, 14:49
Reviewer Update
Would someone be able to contact me urgently to discuss this.
Bonitas Medical Fund's replyOfficial
05 Mar 2024, 12:38Hello Anon R
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply05 Mar 2024, 12:38
Official
Hello Anon R
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
AR
Anon R's updateReviewer Update
05 Mar 2024, 19:31The matter has not been resolved at all. I have been trying to contact your department because the issue is still pending and i need answers regarding non payment of my claims and my queries addressed. Please contact me urgently. Thank you
AR
Anon R's update05 Mar 2024, 19:31
Reviewer Update
The matter has not been resolved at all. I have been trying to contact your department because the issue is still pending and i need answers regarding non payment of my claims and my queries addressed. Please contact me urgently. Thank you