non payment
app**** for chronic medication was rejected and no further correspondence up till now .. i happened to check on app now and see some meds are approved and others not. so what now? wat do you require? why no feedback to the member???
also there is blood test that was done in hospital for dep 03 and the par is approved as pmb yet you not paying 216.90 for vit d test performed.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
19 Jul 2023, 20:43Hello Shariefa K Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply19 Jul 2023, 20:43
Official
Hello Shariefa K Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Jul 2023, 23:28 Hello Shariefa K Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative from Chronic Medicine Management (CMM), we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply24 Jul 2023, 23:28
Official
Hello Shariefa K Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative from Chronic Medicine Management (CMM), we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
's updateReviewer Update
28 Jul 2023, 14:40am still awaiting a response regarding the blood test..
kindly get a teamleader to call me as you do not understand wat i am asking or what the query is
kindly get a teamleader to call me as you do not understand wat i am asking or what the query is
's update28 Jul 2023, 14:40
Reviewer Update
am still awaiting a response regarding the blood test..
kindly get a teamleader to call me as you do not understand wat i am asking or what the query is
kindly get a teamleader to call me as you do not understand wat i am asking or what the query is
's updateReviewer Update
11 Aug 2023, 13:33am still awaiting feedback on this matter???
are you not interested in assisting ?
are you not interested in assisting ?
's update11 Aug 2023, 13:33
Reviewer Update
am still awaiting feedback on this matter???
are you not interested in assisting ?
are you not interested in assisting ?