HJ
Hettie J
1 reviews | Active since May 2012
02 May 2025, 14:22
NON-EXISTENT Service or Reply from BonCap
I have already requested that my email address be changed and updated on 17 APRIL 2025, due to it being HACKED, CLOSED and DELETED, without any action or reply from YOU which is totally UNACCEPTABLE 😠😡
On 24 April 2025 I sent a FOLLOW-UP email and still I HAVE HAD NO RESPONSE WHATSOEVER.
I suggest that you URGENTLY sort this out, as I CANNOT, DUE TO YOUR NON-COMPLIANCE or ACTION, ACCESS BonCap via ONLINE or THE APP.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
02 May 2025, 14:35Hello Hettie J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 May 2025, 14:35
Official
Hello Hettie J
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
HJ
Hettie J's updateReviewer Update
02 May 2025, 15:35I was phoned and advised that BonCap members do not have access to the Bonitas App and that as a BonCap Member I can only access my profile via the online website.
Further to this, I was told that my email address has now been updated, but only after me complaining here on HelloPeter.
That is definitely not how members should be treated.
..
Further to this, I was told that my email address has now been updated, but only after me complaining here on HelloPeter.
That is definitely not how members should be treated.
..
HJ
Hettie J's update02 May 2025, 15:35
Reviewer Update
I was phoned and advised that BonCap members do not have access to the Bonitas App and that as a BonCap Member I can only access my profile via the online website.
Further to this, I was told that my email address has now been updated, but only after me complaining here on HelloPeter.
That is definitely not how members should be treated.
..
Further to this, I was told that my email address has now been updated, but only after me complaining here on HelloPeter.
That is definitely not how members should be treated.
..
Bonitas Medical Fund's replyOfficial
02 May 2025, 16:07Hello Hettie J
Thank you for submitting a comment to us through hellopeter.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply02 May 2025, 16:07
Official
Hello Hettie J
Thank you for submitting a comment to us through hellopeter.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team