Non-existent client service at Bonitas Medical Fund

I don't know what changed at Bonitas, but the client service is non-existent. I have been a member since 2019 and have not had this issue before, but lately I cannot get any feedback, be it telephonically or via email.

The following queries have not been attended to:

070922Q8HDGS - email sent on 7 September ***QGLFN1 - email sent on 13 January 2023

Both queries would have been directed to the PMB department, but I have not received any response, although I have followed it up.

email sent to *** on 27 January 2023 wrt to my husband's optical benefit. No response received.

010223QHLZKW - Authorisation letter requested on 1 February 2023

I have tried using the Whatsapp App, but no one responds. I get a message that I am in the queue to speak to an agent, but that is as far as it goes. I sent a message on Whatsapp yesterday and also this morning and still NO RESPONSE!

If this is the service you give then I don't want to be a member of this medical aid any longer. Can someone please look at these queries and get back to me?

Membership number: ***