VP
Vic P
1 reviews | Active since Jun 2023
15 Jun 2023, 13:01
Non-existent administration and gross incompetency
The administration is absolutely shocking. Due to a typing error on their side, my monthly premiums have not gone through, resulting in my membership being suspended without ANY communication from Bonitas. After "Rectifying" the problem, the same ting happened the next month. This time the initial excuse was that my bank account was closed (NOT TRUE). Eventually it was established that it was still typing errors on their side. Again NO COMMUNICATION or apology from Bonitas. In the meantime, NO medical claims have been processed, forcing me to pay for everything!! I might as well not have a Medical Aid. I am NOT impressed and will spread this incompetency far and wide.
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Replies (2)
Bonitas Medical Fund's replyOfficial
15 Jun 2023, 13:34Hello Vic P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply15 Jun 2023, 13:34
Official
Hello Vic P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Jun 2023, 14:11Hello Vic P Thank you for submitting a comment to us through Hello Peter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply19 Jun 2023, 14:11
Official
Hello Vic P Thank you for submitting a comment to us through Hello Peter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team