Non existant client service

Pharmacy direct delivered the incorrect medication, when I called this morning I spoke Rowena this morning, she yawned and was reluctant on assisting me. She placed me on hold and after 7 minutes i decided to call back and speak to her manager Cassandra who refused to speak to me and asked the consultant to transfer me to the pharmacist. Absolutely appalling service considering that this is supposed to be health treatment. I am now awaiting a call from Ronelle regarding the incorrect meds that we dispatched.