SM
Siphokazi M
1 reviews | Active since Nov 2021
06 Mar 2025, 11:40
Non delivery of medication
I am dissatisfied with the manner in which Bonitas has introduced Marara pharmacy to handle prescriptions on behalf of patients, I have been unable to get a hold of Marara and when I complain with Bonitas I am told that I need to contact them. No consideration for my health
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
06 Mar 2025, 12:08Hello Siphokazi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Mar 2025, 12:08
Official
Hello Siphokazi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Mar 2025, 12:09 Hello Siphokazi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Mar 2025, 12:09
Official
Hello Siphokazi M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SM
Siphokazi M's updateReviewer Update
07 Mar 2025, 18:09Can you please confirm why your complainta manager has not contacted me yet I have requested call backs on all your social pages so they are aware of my complaint, also please explain why I am being denied my medication
SM
Siphokazi M's update07 Mar 2025, 18:09
Reviewer Update
Can you please confirm why your complainta manager has not contacted me yet I have requested call backs on all your social pages so they are aware of my complaint, also please explain why I am being denied my medication
Bonitas Medical Fund's replyOfficial
12 Mar 2025, 13:23Hello Siphokazi M
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Mar 2025, 13:23
Official
Hello Siphokazi M
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara Pharmacy, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team