no willingness to attend to issues

Ref 040315Q77DY6 - In December the medical aid made an error by not cancelling a request not to remove a member from my medical aid, which then caused my contribution not being deducted paid . The member was reinstated but the contribution which was not paid in January were then according to my payslip paid in February. I got a mail from Bonitas stating that the contribution was still owing and when I called them this morning the outstanding contribution and new month's instalment also does not show as paid by Telkom HR.<br> <br> After spending so many minutes on the line with Bonitas they just indicated that I need to sort this out with Telkom HR, when I then spoke to our HR they said that I must sort it out with Bonitas, and when I indicated that this is not my problem to sort out and that I am not going to sit in the middle and phone up and down. I was given a credit control person at Bonitas to contact (Mampo Matsele) at ***, but as it goes at all government and JHB city council offices the phones just rings.<br> <br> I then contacted Bonitas customer care again, they then told me that I can't sort this out, and when I wanted to speak to management I was told I was not allowed.