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Annelise

1 reviews | Active since Apr 2023

11 Apr 2023, 11:13

No warning of network changes!!!

I am very upset about the sudden change of network hospitals. I app**** for membership to Bonitas in December, with the inception date being in January. One of the main reasons that I moved from Discovery medical aid to Bonitas is the fact that Bonitas covered Mediclinc Potchefstroom. Big was my surprise when my baby got sick and needed to be admitted. I wanted to admit her where he pediatrician was, just to hear that since January 2023 Mediclinic is no longer covered and I will have to pay out of pocket. This is ridiculous - I had to have her admitted to a different hospital with a different physician that I know from nowhere. She had no prior knowledge of my baby and I was not comfortable with her treating my child. I had no other choice since I cannot afford private hospitals out of pocket. Worst of all is that we had *no* prior warning.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Apr 2023, 11:39
Official
Hello Annelise

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
        
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
         
 Kind regards
    
 Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply11 Apr 2023, 15:32
Official
Hello Annelise

Thank you for submitting the details to us through Hello Peter.
  
 We will investigate this matter.

We appreciate your patience while we are resolving this query for you. 
Kind Regards
 
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply11 Apr 2023, 15:32
Official
Hello Annelise

Thank you for submitting the details to us through Hello Peter.
  
 We will investigate this matter.

We appreciate your patience while we are resolving this query for you. 
Kind Regards
 
Bonitas Team