AM
Arthie M
1 reviews | Active since Mar 2026
09 Mar 2026, 15:26
no Urgency is given to members
My Dad was hospitalized and received a new script which I submitted on 16 Feb 2026. On Friday 6th March 2026 the medication was delivered however it was the old medication from the old script. I have been calling the call center number since the medication was delivered (Friday @15:18) I keep getting told they need to transfer me to Pharmacy and then the call gets cut.
On Monday 09 March 2026 - 15:22 I get hold of Kenneth in Clinical Department who now advises they do not keep all the meds on hand. He also still need to confirm with the doctor regarding the medication indicated. I am not sure anyone understands the urgency of this query. I am still uncertain if this medication will be sent or not.
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Bonitas Medical Fund's replyOfficial
09 Mar 2026, 15:48 Hello Arthie M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply09 Mar 2026, 15:48
Official
Hello Arthie M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2026, 15:42 Hello Arthie M Thank you for submitting a comment to us through hellopeter. According to the telephonic conversation with the Boncap chronic department, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply11 Mar 2026, 15:42
Official
Hello Arthie M Thank you for submitting a comment to us through hellopeter. According to the telephonic conversation with the Boncap chronic department, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team