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oliver B
1 reviews | Active since Jan 2019
30 Jan 2019, 09:32
NO SERVICE PATHETIC
My daughter app**** for membership 3 weeks ago and has not had any feedback . She emailed her application at 19 times to your new membership division and all she gets as a reply is a query number . I called on Monday saying it is in process Today I called a very helpful gentleman that tried to help but I suppose its out of his hands. This is absolutely pathetic . I would not like to know how long a person has to wait for an authorization number. Please if you don't want any more members please advise . She decided to go with Bonitas as everyone says its one of the best medical aids for young people .
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
30 Jan 2019, 15:17Hello Ollie1966,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply30 Jan 2019, 15:17
Official
Hello Ollie1966,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
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oliver B's updateReviewer Update
01 Feb 2019, 10:39STILL WAITING FOR A REPRESENTATIVE TO CALL
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oliver B's update01 Feb 2019, 10:39
Reviewer Update
STILL WAITING FOR A REPRESENTATIVE TO CALL
Bonitas Medical Fund's replyOfficial
04 Feb 2019, 08:59Hello Ollie1966,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply04 Feb 2019, 08:59
Official
Hello Ollie1966,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team