1 reviews | Active since Oct 2017
no service or feedback
I am unable to login to the Bonitas Member portal via the bonitas.co.za website and am also unable to access any of my medical aid information via the bonitas member mobile application. I called in and spoke with a consultant who just dropped the call and never called back and also emailed and received no help.
The problem started when my plan change came into effect 1 January 2023.
I was also advised by the consultant that my medical aid number has changed yet I have not received a new membership card to reflect the new member number so I am basically paying for a service that I cannot use as I do not have a valid medical aid card.
Please urgently assist with correcting my access to the Bonitas Client website as well as the bonitas mobile member application.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Our representative will be in touch with you to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Team