No service on registration of newborn

I have been trying to register my new born on my account since November 2020. First I didn't complete the documents correctly. I then completed it and ticked, unknowingly and uninformed, pre-underwriting. I waited for the Christmas period to pass and then I started following up from last week.

Thursday when I phoned I was advised to phone back on Monday, as they will be able to give me feedback on the status of the registration. When I phoned on Monday I was advised that I should not have chosen pre-underwriting, I asked the consultant if it can be changed and she advised that it can and that she will make a note or ask them to proceed with registration.

I phoned back on Tuesday to follow up again, the consultant who assisted me, advised me that the matter is still with underwriting. I told her that it is a newborn that is being registered, and that the pre-underwriting box was ticked incorrectly. I asked that it be changed, she said 'eish askuus' and couldn't advise or assist me. I asked whether I should recomplete and resend the documents, and she said yes I should do that.

I immediately completed the form and sent it yesterday afternoon to *** . I didn't receive an automated response with a query number and I therefore phoned this morning for a status update. The consultant Justice advised that they did not receive my email and that I should try and send the email to *** . He also advised that the TAT for registration will be 3 business days, upon receipt of my email.

It has almost been an hour and I have not received an automated response as yet.

Monthly premiums are expensive and it is not like I am trying to claim, in actual fact I am adding a new member, meaning I will be giving the company more money, yet, I am not receiving any service.

I would appreciate an urgent response to my complaint.