LH
Lexie H
1 reviews | Active since Jan 2019
03 Feb 2025, 16:33
NO SERVICE OF ANY KIND
I am in the market for a new Medical Aid, I phoned Boncap last week about four times with no success. Then I mailed them three days ago and requested a call back. They phoned me yesterday, on a SUNDAY, and I declined the call. I mailed them again and requested a call back during office hours, but no response.
Two red flags:
1. A customer is not important 2. Will they respond to anything when I do become a customer
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
03 Feb 2025, 19:35Hello Lexie H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply03 Feb 2025, 19:35
Official
Hello Lexie H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
LH
Lexie H's updateReviewer Update
04 Feb 2025, 16:07Another EIGHT HOURS has passed without a phone call. How are you going to justify it this time? It's honestly laughable! 😵💫
LH
Lexie H's update04 Feb 2025, 16:07
Reviewer Update
Another EIGHT HOURS has passed without a phone call. How are you going to justify it this time? It's honestly laughable! 😵💫
LH
Lexie H's updateReviewer Update
05 Feb 2025, 15:50Again, ANOTHER EIGHT HOURS have passed without a phone call...
LH
Lexie H's update05 Feb 2025, 15:50
Reviewer Update
Again, ANOTHER EIGHT HOURS have passed without a phone call...