LB
Lindsey B
1 reviews | Active since May 2015
24 Nov 2020, 12:27
No service no Support No payment
I have logged 2 claim queries on 14/08 via the member portal and I have logged a complaint on 17/09. To date no feedback no call no follow up from the medical aid. I have also phoned in and logged a claim query via the call centre. They have no idea of client service and providing feedback and lack in processing claims timeously and effectively.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
24 Nov 2020, 15:58Hello Lindsey,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query. With the ID number provided we are unable to the records.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query. With the ID number provided we are unable to the records.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply24 Nov 2020, 15:58
Official
Hello Lindsey,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query. With the ID number provided we are unable to the records.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly reply privately with the membership number in order for us to assist with your query. With the ID number provided we are unable to the records.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
LB
Lindsey B's updateReviewer Update
25 Nov 2020, 10:47Hi, ID number *** telephone number *** Bonitas classic
LB
Lindsey B's update25 Nov 2020, 10:47
Reviewer Update
Hi, ID number *** telephone number *** Bonitas classic
Bonitas Medical Fund's replyOfficial
25 Nov 2020, 18:11Hello Lindsey,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply25 Nov 2020, 18:11
Official
Hello Lindsey,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team