No service, No claims, no history

<p>I received a pre-auth confirmation letter from bonitas, yet I'm unable to find this online... neither via call centre! Where did it come from? Where did it go? </p> <p> </p> <p>I have also been to visits with my gynae re pregnancy for which I have a maternity benefit. Unable to find a record of claims paid to the gynae. I called and the call centre told me that no claims have been submitted. According to my gynae they have submitted each one! Why wouldnt they. </p> <p> </p> <p>Also, the call centre says they have no record of the gynae practice ever submitting yet the first claim was paid from my savings! </p> <p> </p> <p>****ty service all round! Will never ever refer bonitas! </p>