ZH
Zagaries H
1 reviews | Active since Sept 2018
11 Dec 2024, 18:43
No Service
I am a Medical Broker and do business with all the Medical Aids. Never, ever have I had such a bad experience in the past 12 months dealing with Bonitas. 1. They totally ignore brokers 2. We do not have consultants 3. They don't answer their phones 4. To load a case electronically, is a nightmare. It takes 30 minutes to load a case, only to be told something is missing, when there is not. 5. No feedback, only reference numbers and nobody to help you with the ref numbers 6. Even if you visit their "walk in center's" you are told they cannot get hold of AGILE, the problem behind the chaos. 7. Who and what is AGILE??? We never had these problems??
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Bonitas Medical Fund's replyOfficial
12 Dec 2024, 11:00Hello Zagaries H
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number/reference number of the application in question privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number/reference number of the application in question privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply12 Dec 2024, 11:00
Official
Hello Zagaries H
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number/reference number of the application in question privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number/reference number of the application in question privately (to protect the personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team