no service again

the only way to solicit a response from Bonitas is using HP, so again within a week of the last complaint, GET YOUR CUSTOMER SERVICE IN ORDER. ITS PATHETIC. I upgraded my policy effective end of January, it was upgraded half way through January and being charged a prorate for January, this is not what i put on the upgrade application. I sent a mail regarding it and alas, still no response. Whoever manages their Hello Peter account should be in charge of their call center as its the only person who actually responds.