MB
MAUREEN B
1 reviews | Active since Oct 2013
04 Oct 2021, 17:06
NO SERVICE
On 7th August 2021 at 1.36 by *** from my Health Coach saying I had passed my diabestes HbA1 test. This test involves a blood test which I never had. I don't know what this us all about. Someone called Wanda phoned me about mental health which I explained that I was extremely depressed, cry a lot, lethargic, putting on weight & very despondent. I was expecting a return call nothing happened. I wrote requesting follow up 10, 22 & 24 August still nothing. I never had the blood test & wonder what this is about. Need clarification.
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Oct 2021, 18:23Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply04 Oct 2021, 18:23
Official
Hello Maureen B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Oct 2021, 08:20Hello Maureen B Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply08 Oct 2021, 08:20
Official
Hello Maureen B Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team