NS
Nonkululeko S
1 reviews | Active since Dec 2022
07 Dec 2022, 20:52
No service
Dear Bonitas
I am so disappointed with your service, I app**** for Medical Cover through my employer's financial advisor which is Alexander Forbes that was at the beginning of October and I got feedback that my application has been accepted since from the 10October and up till now I haven't received any sms or any other communication in regards to my membership as we speak I have no clue what my membership number is and I don't even have a medical aid and the most funniest thing is you have been getting my Premium from my employer so I am actually paying for a service I am not getting moreover my financial has also escalated the matter to you guys 5times now.
Please fix this
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Replies (2)
Bonitas Medical Fund's replyOfficial
08 Dec 2022, 09:42Hello Nonkululeko S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply08 Dec 2022, 09:42
Official
Hello Nonkululeko S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
12 Dec 2022, 10:30Hello Nonkululeko S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Dec 2022, 10:30
Official
Hello Nonkululeko S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team