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MM
Master M

1 reviews | Active since May 2020

20 Nov 2020, 12:43

No Service!

They are refusing to activate the PMB benefits for my wife who is having difficulties with her pregnancy! Their PMB department is not not even responding to our emails! This is beyond evilness!!!

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Nov 2020, 12:47
Official
Hello Ma M,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team
MM
Master M's update20 Nov 2020, 12:54
Reviewer Update
How do you report more than 5 queries for the same matter, but you still do not get the response.
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Nov 2020, 20:48
Official
Hello Ma M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter. 

We appreciate your patience while we are resolving this query for you. Regards,
 
Bonitas Team
MM
Master M's update24 Nov 2020, 11:02
Reviewer Update
Good day

Please urgently provide the feedback on this matter.

Thanks
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Nov 2020, 16:22
Official
Hello Ma M,  As per our telephonic conversation your request needs to be reviewed by the Medical  Advisor Committee.  We appreciate your patience while we are resolving this query for you. Regards,
 
 Bonitas Team