KB
KENNETH B
1 reviews | Active since Mar 2009
02 Aug 2019, 10:52
NO SERVICE
It is the 2nd time within 6 months that i am experiencing this disappointing service by Bonitas. In my office we are 10 and only 2 of us are with bonitas and even the other person wanted to move to a different medical aid last year. unfortunately for her should could only have done that in November as our place of employment only allows us to change in November. I am now 19 years with you but I think it is time for me to move to a medical aid that respect customers and will offer me best service.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
02 Aug 2019, 11:41Hello KENNETH,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply02 Aug 2019, 11:41
Official
Hello KENNETH,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
KB
KENNETH B's updateReviewer Update
05 Aug 2019, 11:45I was asked to resend my request. I immediately resent [MI***] but i am still awaiting response from Bonitas.
KB
KENNETH B's update05 Aug 2019, 11:45
Reviewer Update
I was asked to resend my request. I immediately resent [MI***] but i am still awaiting response from Bonitas.
Bonitas Medical Fund's replyOfficial
20 Aug 2019, 13:09Hello KENNETH,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply20 Aug 2019, 13:09
Official
Hello KENNETH,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team