1 reviews | Active since Mar 2018
No Service
Was not informed about the general waiting period, my question is why? Why do members get penalized for being born with a condition? Why was I reassured that if I have any emergency I will be covered? Why do we then have to provide our medical certificate from our previous medical aid if we still have a waiting period? (according to a claims consultant - for insurance) I'm paying a late joiner fee for my partner, because he was never on a medical aid. I was not even informed about that, only after the first debit order was taken off, I inquired that. So he is fully covered, but not me. How long do we pay a late joiner fee?
If I was correctly informed from the beginning I would have not fight this or just stayed on my old medical aid.
Now I have emergency bills to pay, which I do not have money for .....because I have a medical aid.
And why doesn't Bonitas or the Sales Consultant get back to me?
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Utterly disgusted.
Utterly disgusted.
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,