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Ottilie W

1 reviews | Active since Mar 2015

02 Jul 2019, 16:15

NO SERVICE!!!!!!

I have left a rating about my medical aid which let me down once again Bonitas (Boncap) that doesn’t cover a dental procedure that my 6yr old have to undergo. Apparently they only cover conscious sedation, but due to the procedure and her age this is the reason why he want to put her under. I use the net work Doctors and hospital but then get egg thrown in my face and basically *****ing my money and getting s****s from them what they prefer to cover. I pay R 3500.00pm at the time it cover a lot including dental and this was the best for my kids needs, but looks like every year your tariff increases and you benefits get less. My premium have jumped by 65% from what I pay, but I cannot get the proper treatments for my kids. I got a quote which the hospital, dentist (medical aid rates charged) and anesthetist it would cost me estimate R 22 000.00 WHICH I DON`T HAVE!!!!! Why must I take her to a state hospital and even there I will have to pay!!!!! And Bonits (Bobcap) HAVE NOT COME BACK TO ME TO RESOLVE THIS MATTER!!!!!!!!!

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jul 2019, 10:38
Official
Hello OttilieW,

Thank you for submitting your details to us through Hello Peter. 

This is to confirm that we have received your information and that we are currently investigating this matter. 

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. 

Kind regards,  
                         Bonitas Team  
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Jul 2019, 16:49
Official
Hello OttilieW,        
     Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,    
           Bonitas Team