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ES
E S

1 reviews | Active since Sept 2018

28 Sept 2018, 19:47

NO SERVICE

Account not paid, poor information in brochure with regards to specialist referral. No feedback after numerous e-mails sent for the call centre can not assist me.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Oct 2018, 09:47
Official

Hello Esir,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Best regards,

ES
E S's update01 Oct 2018, 10:00
Reviewer Update
Good day, Nr ***1 Service date: 18/07/2018 , proof of referral was submitted numerous time. Practice: ***
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Oct 2018, 13:43
Official

Hello ESir,

As per our telephonic conversation your claim has been sent for reprocessing.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Oct 2018, 09:19
Official

Hello ESir,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,