No service

Once again Bonitas has no customer service. More than a month ago I sent a request through to special cases for my 5 year old daughter. I was informed the turn over time is 30 days. I've emailed them numerous times to get feedback but with no luck... Every time I get a new reference number but no answers and for special cases there is no phone number to phone.... So the only way to get hold of them is through email which they ignore. Then I emailed the normal enquiry line which just tells me to email special cases... It is useless. I was trying and hoping Bonitas will get their act together but it is obviously time to move to Discovery.