No response what so ever

I can't understand why we need to argue to get a medical insurance company pay for something that should have been done in the first place. We continually pay but the bad service remains the same.<br> <br> I made a claim on 16th September 2015 when my infant son had been hospitalised. I phoned the call centre 3 weeks later to follow up and I was told that claim turn around time takes up to 15 working days. Today marks 22 (A month and 2 days). I am still waiting for a response. I've sent query emails- no response what so ever. Nothing, nothing, nothing! <br> <br> Can Bonitas show professionalism that it sells to people. My patience is running on thin ice.<br> <br>