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samjooste S
1 reviews | Active since May 2017
03 May 2023, 09:19
No response to emails
My wife emailed on the 27 and 28 April and still no reply to email. However, she did get an email saying that someone had rep**** to the email and asking if they had satisfactorily resolved our query???!!! Do not phone me. Email only.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
03 May 2023, 09:38Hello Charl G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply03 May 2023, 09:38
Official
Hello Charl G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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samjooste S's updateReviewer Update
03 May 2023, 12:48When will they get back to my wife's emails???
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samjooste S's update03 May 2023, 12:48
Reviewer Update
When will they get back to my wife's emails???
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samjooste S's updateReviewer Update
04 May 2023, 09:40still no reply!!
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samjooste S's update04 May 2023, 09:40
Reviewer Update
still no reply!!
Bonitas Medical Fund's replyOfficial
04 May 2023, 12:37Hello Charl G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply04 May 2023, 12:37
Official
Hello Charl G
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
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samjooste S's updateReviewer Update
04 May 2023, 12:47I asked for two separate Claims Transaction History Reports for 2 separate dates and they sent my a member statement so I am still waiting for what I asked for.
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samjooste S's update04 May 2023, 12:47
Reviewer Update
I asked for two separate Claims Transaction History Reports for 2 separate dates and they sent my a member statement so I am still waiting for what I asked for.
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samjooste S's updateReviewer Update
10 May 2023, 09:38I have emailed them requesting the forms, but no one is responding to my emails. I do not need a member statement, I need the Claims transaction history reports in pdf form separately. Email, do not phone me.
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samjooste S's update10 May 2023, 09:38
Reviewer Update
I have emailed them requesting the forms, but no one is responding to my emails. I do not need a member statement, I need the Claims transaction history reports in pdf form separately. Email, do not phone me.
sS
samjooste S's updateReviewer Update
14 May 2023, 09:51 I have emailed them requesting the forms, but no one is responding to my emails. I do not need a member statement, I need the Claims transaction history reports in pdf form separately. Email, do not phone me.
sS
samjooste S's update14 May 2023, 09:51
Reviewer Update
I have emailed them requesting the forms, but no one is responding to my emails. I do not need a member statement, I need the Claims transaction history reports in pdf form separately. Email, do not phone me.