no response to customer request

<p>I have recently resigned from my company and made arrangements to have my medical aid paid personally as I no longer get the subsidy from my last employer,.I then made arragements by phone and email (forwarding the necessary domentation and letter of confirmation indicating to go ahead and deduct the full amount from my banking details provided)to their customer/member service division explaining my situation.Subsequently the information I provided could not have been uploaded onto their systems, as for the last two months I received communications stating that my membership has been terminated.</p> <p>This is really frustrating and appauling for the service I have received as a long time client.</p>