No response to complaints

Good day,<br> <br> I logged a complaint regarding poor service received from Pharmacy Diect<br> A Bonitas staff member phoned me saying that she will investigate and gave me a reference number 070415Q89YG1<br> I've had no feedback for over a month now<br> I've also had no feedback on a fery old complaint reference number 050115Q55DKK<br> Will I ever receive feedback?<br> Please note that Pharmacy Direct's feeble apology is not accepted<br> My Dad must be fully refunded for having to pay for a script renewal as Pharmacy Direct's apparent \system error"should not be his problem"""