No response to Chronic medication request

<p>I logged a request for my chronic medication to be reviewed. The call centre told me I need to email the chronic department - which I did in June. I recieved no response. I called the call centre this morning to follow up and got told I needed to be put through to the chronic department to sort it out. The call cut off and I tried again, each time going through the main call centre - I asked for a direct line but apparently they do not have one. The call cut off again. How are we supposed to get our chronic medication approved. Until it is, the cost comes out of my own pocket. </p>