1 reviews | Active since Mar 2017
No response to cancellation
After experiencing such bad service from Bonitas I decided to cancel my medical aid. I filled in the form and emailed it last week the 19th September and still have not receieved andy response. After calling yesterday to find out why they have responed the call centre lady rep**** they couldnt open the form. So why did no one let me know? Its not their job apparently. I filled out the form again emailed again and still no response to my cancellation. Month end is coming up then they will turn around and say i didnt give them enough notice.
Absolutely appalling service.
Would not recommend this provider at all.
Hello KezzClapperton,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello KezzClapperton,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team