FW
Fiona W
1 reviews | Active since Jul 2020
26 Jan 2022, 10:35
No response to account queries
Once again; one has to resort to postibg on hellopeter to get a response from this company/ accounts dept. Why can the issues not be resolved when a call is placed and you speak to a consultant?. I've been waiting for feedback since 29/11/2021 and I just keep receiving the generic no reply email that my query is received.Bonitas/ Boncap - you are the worse when it comes to responding to your customers queries.
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Bonitas Medical Fund's replyOfficial
26 Jan 2022, 11:55Hello Fiona W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply26 Jan 2022, 11:55
Official
Hello Fiona W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team