MM
Mellissa M
1 reviews | Active since Sept 2012
21 May 2025, 10:15
No response or way forward from Bonitas for more than 5 weeks.
I have logged a query on the 15 April with Bonitas, to date I am not getting feedback. I keep calling, no one can assist me, they just keep saying they are waiting for feedback they will call me back. It is more than 5 weeks and they are still waiting.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
21 May 2025, 10:54Hello Mellissa M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 May 2025, 10:54
Official
Hello Mellissa M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
21 May 2025, 11:33Hello Mellissa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply21 May 2025, 11:33
Official
Hello Mellissa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
MM
Mellissa M's updateReviewer Update
22 May 2025, 11:17STILL NO RESPONSE FROM BONITAS, MUST THE CLIENT BEG FOR ASSISTANCE. THE SERVICE PROVIDED BY BONITAS IS APPALLING.
MM
Mellissa M's update22 May 2025, 11:17
Reviewer Update
STILL NO RESPONSE FROM BONITAS, MUST THE CLIENT BEG FOR ASSISTANCE. THE SERVICE PROVIDED BY BONITAS IS APPALLING.
Bonitas Medical Fund's replyOfficial
26 May 2025, 18:11Hello Mellissa M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2025, 18:11
Official
Hello Mellissa M
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
According to the email communication, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team