NT
Nwabisa T
1 reviews | Active since Feb 2013
08 Sept 2025, 11:12
No response or action on my query till today
Bonitas never even bothered to come back to me regarding the query except the response given on Hellopeter
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Sept 2025, 11:38Hello Nwabisa T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Sept 2025, 11:38
Official
Hello Nwabisa T
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NT
Nwabisa T's updateReviewer Update
08 Sept 2025, 13:16This matter is definitely not being investigated further instead you keep sending mails to ask for the main member(my husband) to be the one sending the email..it's now nearing a month since I sent the request to pay the shortpayments from our available savings. My husband has sent his email echoing this but Bonitas has no process even in how emails are read and responded to, you keep requesting for the same thing. My husband has sent a mail to say the shortpayments need to be paid from the savings..what's so difficult in reading to understand a simple email...
NT
Nwabisa T's update08 Sept 2025, 13:16
Reviewer Update
This matter is definitely not being investigated further instead you keep sending mails to ask for the main member(my husband) to be the one sending the email..it's now nearing a month since I sent the request to pay the shortpayments from our available savings. My husband has sent his email echoing this but Bonitas has no process even in how emails are read and responded to, you keep requesting for the same thing. My husband has sent a mail to say the shortpayments need to be paid from the savings..what's so difficult in reading to understand a simple email...
Bonitas Medical Fund's replyOfficial
16 Sept 2025, 09:48Hello Nwabisa Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply16 Sept 2025, 09:48
Official
Hello Nwabisa Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team