Item: Bonitas Medical Fund
Rating: 1
Author: Lynne H

Bonitas Medical Fund's replyOfficial

16 Aug 2018, 16:09

Hello pook,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply16 Aug 2018, 16:09

Official

Hello pook,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

21 Aug 2018, 09:38

Hello pook,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply21 Aug 2018, 09:38

Official

Hello pook,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

LH

Lynne H's updateReviewer Update

21 Aug 2018, 09:51

Yes - I did receive a call yesterday (asking for further information). You say "matter has been resolved" - how ? I have not had any further feedback nor confirmation.

LH

Lynne H's update21 Aug 2018, 09:51

Reviewer Update

Yes - I did receive a call yesterday (asking for further information). You say "matter has been resolved" - how ? I have not had any further feedback nor confirmation.

Bonitas Medical Fund's replyOfficial

21 Aug 2018, 12:43

Hello pook,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply21 Aug 2018, 12:43

Official

Hello pook,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

LH

Lynne H's updateReviewer Update

21 Aug 2018, 13:08

Please note that per my discussion with Marilyn, until I get the refund into my bank account of the account incorrectly processed by Bonitas, this query is NOT resolved. Fact is that Bonitas paid the doctor after asking me to prove that I had paid the account - what dismal & sloppy processing. No accountability has been taken for Bonitas error in this - other than "we apologise for any inconvenience". Simply not good enough. Marilyn, this comment is not aimed at you in any way - you have done a sterling job in respect of this complaint.

LH

Lynne H's update21 Aug 2018, 13:08

Reviewer Update

Please note that per my discussion with Marilyn, until I get the refund into my bank account of the account incorrectly processed by Bonitas, this query is NOT resolved. Fact is that Bonitas paid the doctor after asking me to prove that I had paid the account - what dismal & sloppy processing. No accountability has been taken for Bonitas error in this - other than "we apologise for any inconvenience". Simply not good enough. Marilyn, this comment is not aimed at you in any way - you have done a sterling job in respect of this complaint.

LH

Lynne H's updateReviewer Update

23 Aug 2018, 08:04

Still no refund received - fact is that Bonitas incorrectly processed an account paying the doctor on 21/06/2018, I queried early in July sending followups (all ignored) - this was only taken seriously when I placed this HP complaint.

LH

Lynne H's update23 Aug 2018, 08:04

Reviewer Update

Still no refund received - fact is that Bonitas incorrectly processed an account paying the doctor on 21/06/2018, I queried early in July sending followups (all ignored) - this was only taken seriously when I placed this HP complaint.

LH

Lynne H's updateReviewer Update

31 Aug 2018, 08:42

I have received my refund

LH

Lynne H's update31 Aug 2018, 08:42

Reviewer Update

I have received my refund

No response on queries