No Response on New Application

Good Day. <br> It saddens me that I have to complain on a public forum about Bonitas. We are not even members yet and our experience have been awful. I emailed our application form on 2015/01/16 and to date we have not heard anything back. We received a very odd SMS to say we have to submit a declaration of income... if you look on our application, the main member's payslip is attached. We wanted our cover to start 2015/02/01 and we are already at 2015/02/03? Never the less, I will appreciate if we can get some sort of response, from a person, not email or sms to advise what is going on with our application.The reference number of our application is given here as the account number. We left our previous medical aid due to affordability AND BAD SERVICE, please don't tell me we are going down the same route with Bonitas as well. <br> Thank you very much. <br>