No response from Bonitas underwriting despite multiple emails and escalation

I have been trying to resolve an ongoing issue with Bonitas and have specifically been in communication with the underwriting department, however I have received no meaningful feedback or resolution.

My issue relates to: [briefly insert issue – e.g. waiting period dispute / savings access / incorrect policy handling / debit order issue]

I have already escalated this directly to the underwriters via email, including correspondence sent on: Dates can be provided

Despite these attempts, I have not received a proper response confirming approval, rejection, or any clear way forward.

This lack of communication is unacceptable, especially given the importance of medical aid continuity and access to healthcare services.

I am requesting:

Immediate written feedback from Bonitas underwriting A clear decision and explanation regarding my case Urgent resolution of my account status

Membership details:

Name: Morne Membership number:***

I am extremely frustrated with the lack of response from Bonitas regarding an ongoing issue that has already been escalated to the underwriting department.

I have sent multiple emails to Bonitas underwriting requesting clarity and a formal decision on my case, but I have received no meaningful feedback or resolution.

Despite these follow-ups, there has been no clear response confirming approval, rejection, or any way forward.

This lack of communication is unacceptable, especially for a medical aid provider where time-sensitive access to healthcare is involved.

I am requesting urgent attention to this matter and a written response from Bonitas underwriting confirming the status of my case.

All previous correspondence with Bonitas underwriting can be provided upon request