No response from bonitas trying to cancel my medical aid

Item: Bonitas Medical Fund
Rating: 1
Author: Anon R

Trying to cancel my medical aid from 1 nov 2023 and not getting any response feom bonitas, they only send no reply emails with reference numbers, but not official assistance

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

20 Nov 2023, 11:18

Hello Anor R

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply20 Nov 2023, 11:18

Official

Hello Anor R

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Anon R's updateReviewer Update

21 Nov 2023, 14:52

When will i receive any information or feedback?

Anon R's update21 Nov 2023, 14:52

Reviewer Update

When will i receive any information or feedback?

Bonitas Medical Fund's replyOfficial

23 Nov 2023, 10:23

Hello Anon R

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team

Bonitas Medical Fund's reply23 Nov 2023, 10:23