1 reviews | Active since Nov 2014
No response from Bonitas
I wrote the below review on 6 January 2025, Bonitas responded, that they will resolve the complaint soon, to this day I have not heard a word from Bonitas.
"All Bonitas members, please be aware. During the December holidays Pharmacy Direct (the Preferred Service Provider) did not dispense medication as they were closed. I went to a local pharmacy to get my chronic medication and was charged an additional 40% for not using Pharmacy Direct, now this comes of my new savings which was added on 1 January 2025. This is such a malpractice and Bonitas gets away with it as they do not inform members of this Penalty Charge. Check and query youAll Bonitas members, please be aware. During the December holidays Pharmacy Direct (the Preferred Service Provider) did not dispense medication as they were closed. I went to a local pharmacy to get my chronic medication and was charged an additional 40% for not using Pharmacy Direct, now this comes of my new savings which was added on 1 January 2025. This is such a malpractice and Bonitas gets away with it as they do not inform members of this Penalty Charge. Check and query your statements."
Bonitas responded, that they will resolve the complaint soon, to this day I have not heard a word from Bonitas.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Pharmacy Direct for further assistance
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Pharmacy Direct for further assistance
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team