No response and no person to read emails, only automatic responses

The worst when it comes to actually responding to what you are looking for. Every year they ask for a letter from the person who is responsible for payment as the member is not working and the debit order is the member's bank account. Now when you in turn ask for confirmation that they have been receiving and relying on those letters they tell you they can only write back based on the debit order details on their system. If the letter is not on the system, why request it EVERY SINGLE YEAR.

It's like they can't understand simple English, I am just asking you to confirm that letters are sent and the person even signed on the application form from the beginning that they will fund the payments but instead you only get automatic replies, it's like even the human consultants are programmed. That letter only works when they need to deduct the premium, they fail a simple thing of saying to a third party, yes Mr so and so does send us letters annually which we rely on for the premiums.